An Online Small Business Lender’s Strategy: Quickly Turn Uncollected Payments into Cash

dollarA leading online small business lender is turning uncollected payments into cash in 24 hours ─ without sacrificing customer relationships. The strategy? TBF Financial, a commercial debt buyer, purchases the company’s non-performing loans on a regular basis so the lender can funnel cash back as quickly as possible into making more loans to small businesses. I have been attending fintech events like LendIt USA and am reaching out to online small business lenders to let them know that this option is available to them, too. Plans are being made for speaking at LEND360 on the topic.

Though TBF’s services are tailored for today’s online lending business models, they are based on a time-proven strategy. Our company has provided similar services to banks and equipment finance companies for almost 20 years. Now we are pioneering commercial debt buying services for online small business lenders just as we once did with the equipment finance industry.

Most online small business lenders I’ve spoken with are aware of only one option for dealing with bad accounts that have not been resolved: continue to handle the transactions indefinitely in-house, and perhaps turn them over to a collections agency eventually.

Lenders handling non-performing loans in-house throughout the life of the account have told me that they are concerned about the inefficiency of chasing bad transactions past a certain time frame. Their business model is focused on speed and on making loans, so at some point it makes sense to partner with a third-party.

On the other hand, some lenders who have eventually turned bad accounts over to collections agencies say that the process is still a lengthy one requiring too much time and overhead for relatively little gain. They are also concerned about losing their relationships with customers in the process, are worried about negative contacts with the customer, and want to maintain the customer’s loyalty in the event their business turns around and they can make more deals in the future.

A Better Option

TBF’s services provide online small business lenders a way to turn unresolved collections into cash while maintaining control over their customer accounts. Lenders we work with value the ease and speed of trading their non-performing loans for immediate cash.

We buy all kinds of non-performing finance products up to 4 years old from the date of last payment. For example, we purchase commercial loans, leases and lines of credit, which have personal guarantees, no personal guarantees, are secured, unsecured, pre-agency, post-agency, pre-litigation, reduced to judgment, etc.

We will work with you on a single engagement, periodic engagements, or establish a forward-flow relationship with your company where you regularly send information on non-performing finance products to us for pricing. Once a lender has a forward-flow relationship with us, it usually takes 24 hours or less to receive payment.

Here’s how it works.

  • Supply TBF with nominal information regarding the pool of non-performing assets to be sold. For example, we will ask for approximate information on the number of accounts in the pool and total of outstanding balances.
  • We value the non-performing assets and provide an offer price. 
  • Lender signs the purchase agreement. 
  • We wire payment. 
  • We work discreetly to collect debts over time without using the lender’s name. The process offers brand protection to the online lender because of our special collections approach and because TBF does not resell the accounts.
  • Regular transactions after that are typically handled online and completed within hours. Some lenders, for example, provide us a monthly list.

This strategy allows online small business lenders to infuse cash back into revenue generating processes while maintaining customer relationships. Their collections professionals, in turn, can focus efforts on resolving accounts that can be recovered more quickly.

manager-brett-boehmBrett Boehm is a principal and director of business development for TBF Financial. He can be reached at, phone 847.267.0600, Ext. 101 or via LinkedIn

Debt Buyer vs Collection Agency: Valuable In$ight.

These days, there are many different types of companies that may be contacting you about your unpaid accounts. After you speak to one, another one calls and then another. In dealing with everyone, you must wonder, why do I keep talking to new people, why do I have to repeat my story, why won’t somebody help me? In order to understand the answers to these and other questions, you must understand who you are dealing with and how they operate.

Let’s start at the beginning. You became personally obligated to a Finance Company (“FC”) who loaned you money and for whatever reason, the money was not paid back in full. They may have contacted you directly, but demanded full payment and would not negotiate. Obviously, you would have paid them if you could, so nothing gets resolved. From there, the FC sends your account to a Collection Agency (“CA”).

A CA is exactly what the name says it is, an agent for the FC for which they try to collect the money due. The CA does not have title to the account and are simply a representative. They are issued the account and given a time period for which they have the opportunity to collect the money. They are granted limited authority to settle the matter without the FC’s approval. If the CA wants to settle for an amount below their authority, they must contact the FC for approval. The CA has limited time to collect and they only get paid a percentage of what they collect. So, their motivation is to get you to pay as much as possible in a short period of time. It is a race against the clock! CAs don’t usually have backup documentation and are simply attempting to sway you to paying them so they can collect a commission. If the account does not get settled with that CA, then it will usually go to another CA with the process starting all over again.

At some point, your account may end up with a Debt Buyer (“DB”). This is a good thing, because there is more settlement flexibility and it is not likely to be sold again soon, if at all. A DB purchases your account and holds title to it. Therefore, they have total authority to settle the matter for any amount and over any time period. DBs generally have access to all of the backup information and your financial standing. They can be reasonable and allow payments over a longer period of time, since they aren’t on a time limit. When the account is purchased, the DB pays based on a discount to what is due. While they pay less than the amount owing, that does not change your obligation on the debt. You are still liable for the full amount, but a DB should be more understanding in how they structure the payback. A DB wants to help you honor the obligation and clear up your credit obligation.

As you can see, there are some distinct differences in the ways Collection Agencies and Debt Buyers operate. Hopefully, should you encounter them in the future, this will give you more insight about handling the situation.

No Respect: Why Charge-Offs are Still Assets

Charged-off commercial paper is the Rodney Dangerfield of your balance sheet: It gets no respect. However, a growing number of lenders are treating their charged-off commercial paper as an asset — and gaining steady returns from selling it.

Few lenders want to have anything to do with their charged-off loans or leases. This is understandable. Often, charge-offs are associated with the failure that led to their non-payment. There’s also a good chance acrimony was involved in collection attempts. Time and resources were spent on the collection process, and it failed.

So there they sit, as a line item or beside an asterisk on the balance sheet, doing nothing to improve the bottom line. If they elicit any reaction from a lender, it’s often a sigh or a frown — or both.

When lenders start treating their charge-offs as assets, many discover one of the easiest ways to convert them into cash and profits is to sell them.

But when lenders start treating their charge-offs as assets, many discover one of the easiest ways to convert them into cash and profits is to sell them. Quite simply, the sale proceeds represent found money and found profits. Those who treat their charged-off commercial paper as an asset and formulate a regular plan for selling it are adding an integral part to their company’s business plan — one that generates revenue from this written-off asset.

I know this firsthand because TBF Financial serves many of the largest companies in the $650 billion equipment finance sector by purchasing their portfolios of small-ticket leases and loans that were uncollected and charged off. Among the first to offer this service when it was founded in 1998, TBF has now streamlined and perfected a simple, easy process that pays sellers cash upfront for accepted pools of charge-offs.

An Easy Asset to Sell

Viewing your charged-off debt as an asset rather than a liability is the first step toward transforming it into cash. Once charge-offs are viewed as assets, lenders find that selling is a very easy process. Here’s how it often works, from start to finish:

1) The lender’s or lessor’s due diligence effort consists of preparing an electronic spreadsheet with minimal information for any charged-off assets for sale. The buyer of the charged-off asset will use this information to perform due diligence on the accounts and develop an offering price for the portfolio. If the price is acceptable to the seller, the transaction will be closed with purchase/sale agreement. The entire transaction, from the time the buyer receives the seller’s spreadsheet until closing, can take no more than one to two weeks depending on the portfolio’s size.

2) If the parties have a forward flow arrangement, no due diligence will be required after the first transaction. The parties will agree on a price for subsequent transactions, and the purchase/sale agreement for the first sale will provide the terms for all subsequent sales. The only document required for each new sale under such an arrangement will be a bill of sale. At the time of each sale, the seller will simply email the buyer a spreadsheet of the accounts it wishes to sell. The buyer will then pay for the charged-off assets by overnighting a check or making a wire transfer of the purchase funds.

3) Upon the first sale, the parties will agree on how the backup documents will be made available to the buyer. Today, most of the documents are stored electronically, and the buyer is either given limited access to the seller’s database or the seller burns the data to a CD or DVD.

The Case for Selling Your Charged-Off Assets

There are many other significant benefits to selling charged-off assets. And, frankly, there are no liabilities. In today’s challenging economic climate, many commercial lenders and lessors are finding themselves under increased pressure to explore every possible source of revenue to enhance their bottom line. It’s hardly surprising, then, that selling charged-off assets is materializing as exactly that hidden resource.

Selling charged-off assets is the easiest way to convert them into revenue and improve cash-flow. Any lender that is seeking ways to improve its bottom line can benefit from the immediate boost gained from selling charged-off leases or written-off loans. Once sellers complete their initial sale of charged-off assets, they often see how easy it is to realize cash, and they are likely to start a proactive arrangement where they automatically sell their charged-off assets, usually monthly or quarterly. The regular revenue from the sales becomes a positive line item in companies’ budgets that they can count on going forward.

Since these assets have been charged off the seller’s ledger as having no value, the purchase price is a “recovery” for accounting purposes; therefore, the total purchase price goes directly to the seller’s bottom line as profit. While many equipment finance companies will do end-of-the-year charged-off assets sales to increase annual profits, an increasing number of lenders and lessors are finding that selling charge-offs throughout the fiscal year provides a steady stream of revenue. For revenue generation, there’s never a better time to sell than the present because charged-off assets don’t appreciate with age.

This strategy of selling charged-off assets as soon as they have been determined uncollectible has the added benefit of removing them from the path that assigns them to a collection agency — a path with its own expenses and risks. Companies that sell their charged-off assets have learned that the purchase price for these assets is more than they are likely to recover by using collection agencies. This allows the sellers to reduce their collections process expenses while generating revenues from an immediate sale of the charged-off asset. Even if the seller decides to wait until after the collection process is complete, there is still plenty of potential to boost profits by selling the charged-off asset at that point.

Another reason some companies are selling charged-off assets is because they are uncomfortable with the uncertainty of using collection agencies. Because of the nature of their legal relationship with the lender or lessor, collection agencies are acting on behalf of, and representing, the owners of the charged-off asset; this means that everything and anything the agencies must do to collect ultimately reflects on the account owners.

Let’s face it: Collections is a business that can get ugly. These days, collection agencies are being more closely monitored, and some are being charged with violations of the law by regulatory authorities for use of illegal collection tactics. The last thing any commercial lender or equipment finance company needs or wants is to be associated with or responsible for any illegal actions taken by the collection agencies they have hired.

Since these assets have been charged off the seller’s ledger as having no value, the purchase price is a “recovery” for accounting purposes; therefore, the total purchase price goes directly to the seller’s bottom line as profit.

Unlike collection agencies, which are essentially agents of the lessor or lender and working under the lessor or lender’s name, the buyer of charged-off assets acts on its own behalf as the title holder to the account. The sale of the portfolio to the buyer is an arms’ length transaction without recourse, so the seller is totally out of the picture going forward.

As added insurance against any such association, buyers of charged-off assets will agree to not resell the asset. With this assurance, the sellers do not have to be concerned that any possible secondary or tertiary buyer of the charged-off asset will do anything that will reflect negatively on the seller.

Therefore, by avoiding the collections process altogether, the seller of a charged-off asset gets the best of both worlds: complete disassociation from the bad debt, while still getting to apply the proceeds of the sale to the bottom line as profit — which has the biggest impact of all.

One final critical distinction between collection agencies and buyers of charged-off assets is worth noting: Unlike collection agencies, which are often motivated to pick only the low-hanging fruit from the accounts they are given, commercial debt buyers are experts at reaching higher by identifying collectible accounts and successfully collecting on them. Because of their expertise at recognizing value, they are able to offer substantial prices for the non-performing accounts they buy — and do so at the point of sale.

Changed Perceptions About Charged-Off Assets

As mentioned earlier, a critical first step for many commercial lenders or lessors is working through the negative perception they have toward the charged-off paper on their balance sheets. Once they view their charged-off assets as just that — assets — potential sellers can see firsthand how the process works by having their charged-off assets evaluated.

It never hurts to get an estimate on their value. Knowing the cash value a buyer will pay for a charged-off asset is the first step toward deciding how to deal with it. Buyers are more than willing to provide potential sellers with an estimate.

The bottom line is we need to give charged-off assets the respect they deserve. Yes, they are most certainly an unconventional “asset,” but establishing a solid plan for liquidation yields significant benefits. Remember, the purchase price a buyer pays is a “recovery” and therefore the total purchase price goes directly to the seller’s bottom line as a profit. In today’s tight market, what commercial lender or lessor can afford to pass up revenue generated, almost literally, from nothing?

Want to impress your boss? Creatively increase profits before year-end!

With less than 2 months left in the 4th quarter, all departments in financial institutions are frantically examining their numbers.  Jobs are at risk should targets not be met.  Odds are, you have been monitoring the progress of those numbers throughout the year and everything is lining up nicely for December 31.  Should you be in charge of the collection department, that may not be the case due to a decline in inventory since cleaning house after the recession.  Or, you may just want to knock the socks off your boss by trying something new that sends profits soaring, crushing goals in an area no one expected.  How could you possibly increase profits, with little effort, the holidays approaching and not much time available?  Sell your charged off commercial paper!

When referring to commercial charge offs, this is the paper that is uncollectable.  It has been cycled through the internal collection department, law offices and multiple agencies.  The accounts are determined dead, collecting dust in a warehouse.  At this point, the institution has determined this paper has no value and wrote its value down to zero.

Here is where selling these delinquent accounts adds value!  TBF Financial will buy these accounts and pay cash at closing.  That cash goes directly to your bottom line as a recovery, INCREASING PROFITS OUT OF NOWHERE!   The transaction can be closed quickly and with little effort by the seller.  The due diligence requirements are minimal and pricing is quick.

The more there is to sell, the more money that can be recovered.  The only requirement is that the paper is non-performing commercial paper!  We buy equipment leases, bank notes and lines of credit, judgments, pre-agency, post agency, foreclosures, secured, unsecured, etc.  As I said, it only needs to be non-performing and commercial.  We even buy paper that is up to 4 years old from the date of default!

Now, how much easier can it be to impress your boss?

Brett Boehm,

Director of Business Development for TBF Financial, LLC